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020 3004 2525

German Customer Success Consultant Job Description Title: Customer Success Consultant – German s

Do you speak fluent German and have a background in Learning & Development or SaaS sector?

Are you looking for a role that is pure relationship management? Then this is the dream role for you!

My client is the leading global e-learning company who are offering a work from home role to a German speaking individual.

The role:

To manage the relationships of German clients through the whole lifecycle

This is not a sales role; but you will advise the sales team on each German client

When a contract is coming to an end or renewal, the sales team will be pitching and negotiating based on your advice.

You need to be able to learn different systems and demonstrate to the clients how to use them, including via Webex presentations.

To build, strengthen and maintain German client relationships

To understand the learning needs of the client in a consultative manner

This role is client facing, so there will be some travel to Germany involved.

The company:

My client is a well-known e-learning provider working with Enterprise clients. If you know e-learning, then you WILL know them. They treat their staff so well that they practically never leave! My client believes in rewarding outstanding work and promoting people within the company up their ranks, so there is always room for progression!

You:

Will be relationship-led and consultative in your approach.

Will have experience of managing a full client life-cycle, including onboarding, strategic account development, reporting on management information through to renewal and contract negotiations.

Will be a farmer not a hunter

Will have experience of working with the German markets in a SaaS relationship management role

So what about the personal perks that would benefit you?

How about staff longevity within the company, free fruit and snacks, lots of additional monthly incentives, team outings,  Pizza Fridays, company phone and laptop, 25 days holiday, Life insurance, 2 company parties a year, flexible working options, private healthcare, childcare vouchers, ride to work schemes and much more.

Apply for this position

Job summary

Sector:

Learning & Development

Location:

Camberley, Surrey

Salary:

£55,000

Contract type:

Permanent

Talk to a consultant

For more information contact Michelle Smith, our Managing Director managing this position.

01795 535101

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Ways to get in touch

85 Great Portland Street
First Floor
London
W1W 7LT

t: 020 3004 2525
e: info@fgsrecruitment.com

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